Support
Contact us
Email contact@acidni.net. Tell us your organisation's name, the AI assistant you are using, and what you asked for. If you saw an error, paste its wording, but never include a password or an API key.
Administrators can also ask their AI assistant to file a support request. That sends the request together with the gateway's own record of recent faults for your organisation.
Common questions
- "This Microsoft directory is not registered" or "this Google Workspace domain is not registered". Your organisation hasn't been onboarded yet, or you signed in with a different account from the one your organisation uses. Ask your MSP to onboard you. If you are an MSP, contact us.
- I connected, but I see no tools, or fewer than I expected. You only see tools your role is allowed to use and your organisation is licensed for. Ask an administrator to grant your role access.
- The assistant asked me for an API key. Don't paste it into the chat. Ask the assistant for a secure link instead. Credentials are only ever entered on a form on this site.
- Connecting an AI client. See Connect an AI client for ChatGPT, Codex, Claude and others.