Claude, ChatGPT and Gemini are already in your clients' hands. The Acidni MSP AI Gateway is the control layer that lets those assistants query, and with your approval update, line-of-business systems — FileMaker, QuickBooks, file servers, PSA/RMM — with per-client isolation, deny-by-default permissions, and an audit trail for every request.
Consumer AI assistants can't touch a client's FileMaker jobs, QuickBooks Desktop, or the file server — and wiring them up directly means handing an AI vendor standing credentials to production systems, with no isolation between clients and no record of what was accessed. For an MSP, that's a non-starter.
A cloud control plane brokers identity, permissions and licensing. An on-prem gateway inside the MSP — and one inside each client site — connects outbound only over a reverse tunnel, so nothing needs to be exposed to the internet. Every tool call runs the same pipeline:
Claude, ChatGPT and Gemini connect as a custom connector over OAuth 2.1 + PKCE. No API keys to paste, rotate, or leak.
Each licensed system shows up as a real tool the AI can call — filemaker.find_jobs, quickbooks.list_customers — with its own schema.
Every request is bound to one client. One client's AI can never reach another's data — enforced at identity, not by convention.
Nothing is reachable until you grant it, per role, per connector. Change access from one control panel; it takes effect on the next call.
Who did what, when, and every refusal — fail-closed, so a call that can't be recorded doesn't run. Review it in the console; it is kept for twelve years.
The gateway runs inside the network and connects outbound only. Credentials for on-site systems stay in that gateway's own configuration and are never sent to the hub.
Reference connectors ship today; line-of-business systems are added per engagement. The heavy, no-off-the-shelf-AI-connector systems are exactly where the gateway earns its keep.
This isn't AI convenience bolted onto open credentials. Each property below is enforced and tested — the invariants the whole platform depends on.
Add a client by their Microsoft directory ID or Google Workspace domain; their staff sign in with the work accounts they already have.
See every client, gateway and connector in one tree. Grant roles, license connectors, review the audit log — all in one place.
License per connector and per seat. AI access becomes a managed service you own — not a risk you absorb.
We'll walk you through connecting Claude or ChatGPT to a live gateway, show the audit trail, and scope the connectors your clients need.